Refund policy

Shipping Information

Orders are processed within 1–2 business days.

Estimated delivery times are:

  • United States: 4–14 business days

  • International: 7–20 business days

Delivery times may vary depending on location and local customs processing.

Returns & Refunds

60-Day Return Policy

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@pearlaoral.com.
Returns must be approved before being sent back. Items returned without authorization will not be accepted.

Once your return is approved, we’ll provide instructions on how and where to send your package.

For any return-related questions, you can always reach us at support@pearlaoral.com.

Damages & Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exchanges

The fastest way to get a replacement is to return the original item. Once your return is approved, you may place a new order separately.

European Union — 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason.

Returned items must be unused, in original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

Approved refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.

If more than 15 business days have passed since your refund was approved, contact us at support@pearlaoral.com.

Order Changes & Cancellations

  • Cancel or change window: Before the order ships

  • Paid orders: Contact us within 12 hours of placing your order

  • After fulfillment begins: Orders cannot be canceled or modified once packing or shipping is underway

When Refunds Are Not Issued

Refunds are not provided if:

  • The order fails to arrive due to an incorrect or incomplete shipping address provided at checkout

Late or Missing Orders — Refund Request Window

If your order has not arrived after 45 days, you have 15 days from that date to request a refund.

Please submit your request through our Contact Us page or email support@pearlaoral.com.